Medical Tourism: The Globalization of Healthcare

Sponsored by the Triangle Healthcare Executives' Forum


Pfeiffer University, Department of Health Administration

Please join THEF on Wednesday, June 13, 2012, as we explore the global trend of Medical Tourism! We have gathered a stellar panel of experts on both inbound and outbound medical travel. Our panelists will share their knowledge regarding patients coming to the US for medical care as well as Americans traveling abroad for medical procedures, surgery and dental care. If you have wondered about safety, costs and whether health insurance companies in the US pay for medical care in foreign destinations, come and explore this fascinating topic. Share your thoughts and questions with our panel.

Experts include:


Bill Ruschhaupt, MD, MBA, Chairman, Global Health Center, Cleveland Clinic

Josef Woodman, CEO, Patients Beyond Borders

Azeddine Chergui, Resident Advisor/Medical Interpretor, Duke University Health System


Moderator: Rajesh Rao, CEO, IndUShealth

(See below for biographies.)


DATE: Wednesday, June 13, 2012


5:00 - 5:30 Reception and Networking

5:30 - 6:00 Buffet dinner

6:00 - 8:00 Education Program

PLACE: WakeMed Cary Hospital Conference Center, 1900 Kildaire Farm Road, Cary, NC


ACHE Members $35

Non-members $45

Students $10


ACHE CREDIT: 1.5 hours Face-to-Face Credit

CO-SPONSOR: Pfeiffer University, Department of Health Administration

Biographies for this event:

Bill Ruschhaupt, M.D., M.B.A.

Chairman, Global Health Center, Cleveland Clinic

Bill Ruschhaupt, M.D., M.B.A., is Chairman of Global Patient Services, Cleveland Clinic. As Chairman, Dr. Ruschhaupt cultivates relationships and orchestrates the strategic direction of outreach programs, while maintaining comprehensive management of all activities within the Global Health Center. One component of the Global Health Center is Global Patient Services which facilitates and streamlines appointments, procedures, processes, etc. when out-of-state and out-of-country patients come to Cleveland Clinic, creating a distinctive "Patients First" experience.

Dr. Ruschhaupt is also a staff physician in the Cleveland Clinic Department of Cardiovascular Medicine, Section of Vascular Medicine. He is a specialist in treating peripheral vascular disease, which consists of arterial and venous disorders, leg ulcers and limb swelling, and has practiced at Cleveland Clinic for over 30 years.

Following his undergraduate education at Muskingum College in Ohio, Dr. Ruschhaupt earned his medical degree from the University of Pittsburgh's School of Medicine. Following his clinical training, Dr. Ruschhaupt served in the United States Army at the Tripler Army Medical Center in Hawaii as Chief of Emergency Medical Services and Chief of the Peripheral Vascular Disease Clinic. He completed his tour of duty in 1978 and was appointed Cleveland Clinic staff physician later that year. In 1985 he received an MBA from Case Western Reserve University's Weatherhead School of Management in Cleveland, Ohio.

Dr. Ruschhaupt currently serves on numerous community not-for-profit boards as well as on the boards of several international and northeast Ohio businesses.

Josef Woodman, CEO and Founder

Patients Beyond Borders

Josef Woodman is CEO and Founder of Patients Beyond Borders,producer of print, online, and mobile resources for international health travelers. He has spent more than six years touring 150 medical facilities in 30 countries, researching medical tourism and global healthcare. Cofounder of MyDailyHealth and Ventana Communications, Woodman's pioneering background in health, publishing, and web technology has allowed him to compile a wealth of information about global health travel, telemedicine, and consumer-directed healthcare demand.

Woodman has lectured at the UCLA School of Public Health, Harvard Medical School, and Duke Fuqua School of Business and has chaired and keynoted conferences on medical tourism and global healthcare in 14 countries. He has appeared in numerous print and broadcast media, including CNN, ABC News, Fox News, The New York Times, Barron's, The Wall Street Journal, and more. Woodman is an outspoken advocate of affordable, high-quality medical care for healthcare consumers worldwide.

Rajesh Rao, CEO and Co-Founder


Rajesh Rao is co-founder and CEO of IndUShealth, Inc., a Raleigh, North Carolina, based health care services company founded in 2005 that provides uninsured and underinsured Americans seamless access to low-cost, high-quality medical treatment in India. With more than twenty-five years of experience in the creation and growth of successful enterprises, Mr. Rao provides IndUShealth a critical combination of operational, financial, and systems management skills.

Mr. Rao began his career as a software engineer at IBM, later joining the founding team at Post Software International. Subsequently, Mr. Rao co-founded and served as CEO of Empower Corporation, an innovative enterprise e-learning software company.

Having faced ever-increasing costs of providing health benefits to employees in his previous companies, Mr. Rao decided to dedicate his time and resources to the pursuit of viable alternatives. IndUShealth was launched with the conviction that leveraging the global playing field would result in effective cross-border solutions with the potential to help bring about meaningful and sustainable levels of reduction in health-care spend for individuals and employers in the U.S., without compromising patient safety and quality of care.

As co-founder and CEO, Mr. Rao has been instrumental in building IndUShealth into a dominant player in the US that has helped the so-called "medical tourism" trend mature and evolve to a new level, with customized solutions specifically tailored to address the unique needs of the US corporate group health market.

Mr. Rao is recognized as an industry leader and is often asked to speak to audiences at meetings and conferences. In June 2006, Mr. Rao appeared as an expert witness before the US Senate Subcommittee on Aging, extolling the advantages of employer-assisted medical travel, and sparking a national debate over insurers' and corporations' roles in medical tourism. He was also invited to speak at a National Academies seminar that explored the potential role of medical tourism in providing safe, affordable care to Americans.

As an active member of the entrepreneurial community in the Research Triangle Park area, Mr. Rao enjoys mentoring entrepreneurs and has served as a Charter Member and President of the North Carolina chapter of The Indus Entrepreneurs (TiE). He currently serves on the board of Stop Hunger Now, a non-profit organization whose mission is to end world hunger in our lifetime. Mr. Rao holds Bachelor's degrees in Electrical Engineering and Computer Science from North Carolina State University.

Azeddine Chergui

Resident Advisor/Medical Interpreter, Duke University Health System

Azeddine Chergui has worked as resident advisor and medical interpreter at the International Patient Center, Duke University Health System, since 1999. His professional responsibilities include medical interpreting for Arabic and French speaking patients, facilitating international referrals, and providing cross-cultural training to healthcare professionals.

International referral responsibilities include coordinating with Duke physicians to establish a plan of care for prospective patients; coordinating with Patient Revenue Management Organization (PRMO) to determine estimates for cost of care; communicating with sponsoring embassies in Washington, D.C., to facilitate transfer of patients to Duke, and assisting with their accommodation and transportation needs; providing bi-weekly updates to embassies and making sure the LOGs (financial letters of guarantee) are updated.

Mr. Chergui has a Master's Degree in International Development Policy from Duke University (2007), a Graduate Certificate in Health Policy from Terry Sanford Institute of Public Policy, Duke University (2007), and a Master's Degree in English Literature, Mohamed Ben Abdellah University (1988). He received the Meritorious Presidential Award from Duke University in 2006. In addition to his job duties, he is also a member of the Advisory Board of the Durham Community Education Program: Collaboration Project Team.


This program has been developed and is presented locally by Triangle Healthcare Executives' Forum (THEF). The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.