2018 BOARD MEMBER BIOS
Christa Johnston, MBA, FACHE
Christa Johnston has over twenty years of experience in healthcare administration. She has worked at Duke Health for fourteen years and currently serves as Health Center Administrator for Duke Private Diagnostic Clinic, PLLC. Prior to Duke, she worked as Network Consultant for Aetna Health, Inc. in Richmond, VA and in various administrative roles at New Hanover Regional Medical Center in Wilmington, NC.
Christa has been a member of ACHE since 1998, and she advanced to Fellow of ACHE (FACHE) in 2011. She holds a Master of Business Administration from the University of North Carolina at Wilmington and a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill. Christa is the 2018 President of Triangle Healthcare Executives’ Forum, and she previously held board positions of Secretary (2011-2012), Fellowship Advancement Chair (2013-2015) and President-Elect (2017). She is a 2017 Advisory Council Member for Mount Olive University’s Healthcare Business Management Program and an instructor for Jobs for Life™.
Heather Wargo, MS, MBA, PMP, ICGB, FACHE
Heather Wargo is a program management and strategic planning expert with over 20 years’ experience in the healthcare and biomedical space. She is the Founder & Principal of B-Lign Consulting, LLC, a consulting firm with the core mission of expediting business alignment for biomedical and healthcare enterprises and serves as Adjunct Faculty for the Healthcare MBA program at George Washington University. Heather’s prior experience includes 11 years providing strategic direction for medical product development on behalf of the Department of Defense, and 9 years in research.
Heather has earned a B.S. in chemistry from Mary Washington College in Fredericksburg, Virginia, an M.S. in Biomedical Science and Post-Master’s Graduate Certificate in Regulatory Compliance from Hood College in Frederick, Maryland, and is a graduate of the George Washington University Healthcare MBA program. Heather also holds the credential of Project Management Professional (PMP) from the Project Management Institute and IASSC Certified Lean Six Sigma Green Belt (ICGB) from the International Association for Six Sigma Certification. She has been a member of the American College of Healthcare Executives since 2013 and advanced to Fellow (FACHE) in 2016. Heather has been an active member of two ACHE Chapters, having served on the Communications Committee for the ACHE of North Texas (2014-2017), and as Co-Chair for the Fellowship Advancement Committee for THEF (2017). She currently serves THEF as the 2018 President-Elect and as a member of the Education Committee.
IMMEDIATE PAST PRESIDENT
Heather Jacobson, MHA, MS, CCC/SLP
Heather Jacobson is a Senior Planning and Strategic Service Analyst for Duke Health Population Health Management Office. In this role she leads the post-acute care strategy for Duke Connected Care, Duke’s ACO, including operationalizing the Duke HOPE Skilled Nursing Facility Collaborative. Prior to this role, she was a Quality Reporting Consultant for Duke Health Private Diagnostic Clinic, PLLC, the multi-specialty faculty practice plan for Duke. There she managed the ambulatory Meaningful Use program, responsible for over 1,200 eligible providers. Before to coming to Duke, Heather worked as a speech language pathologist, spending over 8 years providing interdisciplinary care across a variety of healthcare settings. Heather received both her Master in Health Administration and MS in Speech Language Pathology from the University of North Carolina at Chapel Hill and her BA in Speech and Hearing Science from The Ohio State University.
In addition to volunteering on the Board for the Triangle Healthcare Executives’ Forum (THEF), the Triangle Chapter of ACHE, Heather volunteers on the Advisory Committee for First Pages, a nonprofit organization serving the literacy needs of children under age 5 in Durham, NC. She also volunteers as a Fleet Feet running program mentor for distances ranging from 5K to full marathon.
Emily Greene, BSN, MSN
Emily Greene is currently a Health Center Administrator for Duke Dermatology. She received her Bachelors of Nursing from the University of North Carolina at Chapel Hill and her Masters in Nursing from the University of California, Los Angeles where she completed her executive residency in hospital administration.
Ms. Greene has over 17 years of experience in a variety of inpatient and ambulatory settings across the county and has been in her current role as Health Center Administrator for 5 years. She has championed several safety initiatives for Dermatology. Along with clinical skills, Ms. Greene has expertise in ambulatory and hospital operations, performance improvement, patient safety, and quality management. Most recently, she has spearheaded an initiative to reduce specimen labeling events in Dermatology and other departments. She has used Six Sigma Green Belt training to improve clinic efficiency and eliminate waste in the ambulatory clinics. She has been instrumental in developing policies and standardizing patient care processes to promote safety and quality outcomes across clinical sites and lectures at Quality and Safety conferences on reducing error and learning from defects.
Perry Ann Reed, MBA, FACHE
Perry Ann Reed focuses on operational and financial performance, executive development, strategic market advancement, organizational change and alignment, board management and community service.
As Executive Director of the 100+ bed WakeMed Children’s Hospital, she oversees strategic planning, financial performance, and operational management, with accountability for executing plans to continuously improve a broad range of children’s and women’s services. Previously, as Director of Ethics and Palliative Care at Texas Children’s Hospital, she created these two new service lines and had substantial roles in the Quality & Safety and Business Planning departments. Prior to joining Texas Children’s, she was a strategy consultant at Quinn Reed Associates focusing as the SVP, Social Investment primarily in the nonprofit sector. In addition, she was the 2011-12 President of the Junior League of Houston.
She will complete an MS in Bioethics from Columbia University in 2018. Her MBA in healthcare management is from the University of Texas and her BS is from Texas A&M University. As an author, she has contributed chapters including “Law, Ethics and Clinical Judgment” in Rudolph’s Pediatrics and “Ethics of Quality and Safety” in the American College of Medical Quality.
She and her husband John have 4 adult children.
Matt Radzom, MS, MBA, M-GM, FACHE
Matt is an Exercise Physiologist turned Business Developer with over 20 years of broad healthcare exposure and 10 years leadership experience.
Matt has served as the Program Development Manager for UNC Health Care’s Executive Health clinic since August of 2016. Prior, he spent 4 years in corporate business development and operations for a 7-hospital health system in Pennsylvania’s Lehigh Valley. Matt also spent 6 years in product development, operations, and sales with Life Time Fitness, both in their fitness resorts and corporate office.
Matt is a board member of the Triangle Healthcare Executive Forum. He became a Fellow in the American College of Healthcare Executives in 2015 and a member in 2012. Matt serves as a member of Virginia Tech’s Pamplin College of Business Advisory Council as well as Rotary International’s Raleigh Midtown chapter. He also is a Power Cycle instructor at Life Time Fitness.
Matt has a Master of Global Management degree from Thunderbird School of Global Management and a Master of Business Administration from Virginia Tech. He has a Master’s degree in Exercise Science from the California University of Pennsylvania. Matt holds a Bachelor’s Degree in Nutrition, Foods, and Exercise from Virginia Tech.
Matt is an Ironman distance triathlete and a 2-time Boston Marathon qualifier. He enjoys travel, golf, and backpack camping.
Ron Smith, AIA, ACHA, LEEDAP, Chair
Ron is a board-certified healthcare architect with LS3P Associates, Ltd. He leads design teams for capital projects in ambulatory care, acute care, and community health. Prior to joining LS3P, he worked with Design At The Intersection, LLC and with HOK in Houston, TX where he was an active member of the ACHE Southeast Texas Chapter since 2011.
Ron is a past president of the AIA Academy of Architecture for Health and co-founder of its Research Committee. He is a graduate of the Rhode Island School of Design and received his certificate in Lean for Healthcare from the Massey Graduate School of Business, Belmont University. Ron serves on a multidisciplinary research advisory group on healthcare worker safety with the National Institute of Occupational Safety and Health and is a member of the Rotary Club of Raleigh.
Kathy Coburn, RN, MBA, FACHE, Chair-Elect
Kathy Coburn is a health consultant at EY. She is a healthcare leader with more than 30 years of operational and consulting experience. Kathy is known for her ability to see opportunities for improvement and effectively lead teams to achieve desired results.
Prior to returning to consulting, she served as VP Clinical Operations at a large teaching hospital with administrative responsibility for behavioral health, emergency services, perioperative services, medical-surgical, critical care, maternal-child, rehabilitation services, pharmacy, laboratory services, respiratory care, coding and case management. Managed operations budget of over $120 million and 1,200 FTEs. Successfully led the Patient Care Services’ initial Cerner go-live and subsequent upgrades on schedule and without significant negative outcomes.
Kathy received her BSN from Bob Jones University and MBA from Michigan State University. She is Past President of the Michigan Organization of Nurse Executives (MONE), a member of the American Organization of Nurse Executives (AONE) and a Fellow in the American College of Healthcare Executives (FACHE).
Aditi Borde, Student Chair
Aditi Borde is a first-year MHA student at the University of North Carolina at Chapel Hill. She received her BS in Chemistry from the University of North Carolina at Chapel Hill. In her two gap years before going back to UNC to pursue her masters, she worked as a medical scribe in the Emergency Department at UNC Hospitals and as a full-time research coordinator at the Institute for Trauma Recovery with UNC Department of Anesthesiology Research. In addition to serving as the THEF membership student chair, Aditi is a THEF 2017 Student Scholarship recipient. She is also Treasurer of UNC Health Policy and Management Master’s Student Council, and an active member of UNC’s chapter of Healthcare Executives Student Association and UNC Institute for Healthcare Improvement. Aditi hopes to use her Six Sigma Yellow Belt training to improve clinic efficiency and eliminate waste in the hospital, ultimately to improve patient care and outcomes. In her free time, she enjoys travel, dance, and spending time with friends and family.
FELLOWSHIP ADVANCEMENT CHAIR
Jonathan Forte, MHA, FACHE
Tommy McNeill, Chair
Greg Nelson, MMCi, CPHIMS, Website Management
As founder and CEO, Greg is the chief strategist, thinker, builder, teacher, writer, learner, inspire-r, and anything else that will propel ThotWave’s mission of creating data champions forward.
Greg has over two decades’ experience and leadership in global healthcare and Business Intelligence is a prolific writer and speaker, and board member of the SAS Global Users Group. Greg has a BA in Psychology from the University of California at Santa Cruz, did PhD work in Social Psychology and Quantitative Methods at the University of Georgia, and earned his master’s from Duke University in Clinical Informatics from the Fuqua School of Business.
Heather Honeycutt, MBA, MPM, PMP, FACHE, Co-Chair
Heather Honeycutt brings twenty plus years’ experience in strategy and project management in the healthcare industry. She has experience working with health plans, integrated delivery systems, provider organizations, healthcare IT firms, and academic medical centers. Currently, as a Vice President with Novant Health, Heather provides strategic counsel and program management direction to health system leaders. She directs a team of top-notch program managers who lead complex, system-wide engagements that have wide-ranging scopes, everything from developing a strategy for virtual health to reengineering patient flow to building a new hospital.
Heather received her Bachelor of Arts degree in English from The University of the South in Sewanee, Tennessee. She completed her MBA at the University of Georgia in Athens and earned her Masters in Project Management degree from Western Carolina University in Cullowhee, NC. She is a certified Project Management Professional (PMP) and a member of the Project Management Institute as well as a certified Six Sigma Black Belt by the American Society for Quality. Heather earned the Fellow credential from ACHE in 2017.
Maryanne Volkringer, MBA, Co-Chair
Maryanne Volkringer brings over twenty years of experience in healthcare business development and operations. Her experience includes operations, strategic planning, new service line development, physician alignment, sales and community outreach.
Maryanne is currently AVP Business Development for Duke Health Network Services. Prior roles include serving as VP Operations for The Carolinas Center for Medical Excellence (CCME), a health care quality improvement organization and Regional VP Business Development & Ambulatory Services for Hartford Healthcare, a 6-hospital integrated health care system based in Connecticut.
Maryanne received her MBA and BS in Business Administration degrees from Western New England University in Springfield, Massachusetts. She has held board positions with tax exempt organizations representing home care, rehabilitation, digestive health and physician practice management, as well as with chapters of the YMCA and United Way.
Daryl Sams, CHFP
Daryl Sams is currently a Strategic Services Associate in Payer Relations for Duke Health. He has also worked in a leadership role at Blue Cross and Blue Shield of NC within the Operations, Strategy, and Performance division. Daryl received his Bachelor of Science degree in Business Management from North Carolina State University. He is currently pursuing his Master’s degree in Healthcare Administration from the University of North Carolina at Chapel Hill.
Daryl has been a Membership Committee member of the THEF Chapter of the American College of Healthcare Executives. He is a Certified Healthcare Financial Professional (CHFP) as well as a Membership Council and Payer/Managed Care Committee member of the Healthcare Financial Management Association (HFMA.)
EASTERN NORTH CAROLINA HEALTHCARE EXECUTIVES GROUP DIRECTORS
Luke T. Waller, MBA-HCM, Director
Luke Waller has been with Vidant Health since May 2016. He currently serves as a Project Coordinator with the Systems and Procedures Division, an internal business consulting resource for the health system. In this role, he delivers strategic and operational business consulting, project management, and process improvement services. Prior to joining Vidant Health, Luke worked as a Project Manager with Goshen Medical Center Inc. in which he provided organizational support through the delivery of operational and administrative special projects.
Luke received his Bachelor of Science in Health Services Management and Master of Business Administration with a Certificate in Health Care Management degree from East Carolina University in Greenville, North Carolina. His educational and professional background has included experiences focused towards process standardization and quality improvement, project management, and population health management strategies. He has been an active member of ACHE/THEF since October of 2013. Through his membership to the THEF Board of Directors, Luke intends to increase engagement efforts and membership involvement in eastern North Carolina.
As a member of the Board of Directors of Hemophilia of North Carolina (HNC), he serves as the Interim Vice-President and Governance Committee Chair. He commits himself to community outreach and awareness through this involvement and dedicates his time outside of work to improve the quality of life of persons affected by bleeding disorders through advocacy, education, promotion of research, and delivery of supportive programs and services.
Jordan Berry, Assistant Director