Heather Jacobson, MHA, MS, CCC/SLP
Heather Jacobson is a Quality Reporting Consultant for Duke Health Private Diagnostic Clinic, PLLC, the multi-specialty faculty practice plan for Duke. She manages the ambulatory Meaningful Use program, responsible for over 1,200 eligible providers. Prior to coming to Duke, Heather worked as a speech language pathologist, spending over 8 years providing interdisciplinary care across a variety of healthcare settings.
Heather received both her Master in Health Administration and MS in Speech Language Pathology from the University of North Carolina at Chapel Hill and her BA in Speech and Hearing Science from The Ohio State University. In addition to volunteering as a THEF board member, Heather also volunteers on the Advisory Committee for First Pages, a nonprofit organization serving the literacy needs of children under age 5 in Durham, NC. She also volunteers as a Fleet Feet running program mentor for distances ranging from 5K to full marathon. With many distance races already under her belt, she plans to complete her third full marathon, the Chicago Marathon, in October 2017.
Christa Johnston, MBA, FACHE
Christa Johnston has over twenty years of experience in healthcare administration. She has worked at Duke Health for fourteen years and currently serves as Health Center Administrator for Duke Private Diagnostic Clinic, PLLC. Prior to Duke, she worked as Network Consultant for Aetna Health, Inc. in Richmond, VA and in various administrative roles at New Hanover Regional Medical Center in Wilmington, NC.
Christa has been a member of ACHE since 1998, and she advanced to Fellow of ACHE (FACHE) in 2011. She holds a Master of Business Administration from the University of North Carolina at Wilmington and a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill. Christa is the 2017 President-Elect of Triangle Healthcare Executives’ Forum, and she previously held board positions of Secretary (2011-2012) and Advancement Chair (2013-2015). She is a 2017 Advisory Council Member for Mount Olive University’s Healthcare Business Management Program and an instructor for Jobs for Life™.
Jessica Landin, MHA, FACHE
Jessica Landin is the Managing Director and GM of Market Operations for Evolent Health in the Triangle market of North Carolina. In this role she oversees operations and population health for WakeMed Key Community Care, a clinically integrated network and accountable care organization (ACO) with over 180,000 lives and nearly $950 million in annual medical spend across commerical and Medicare contracts. The ACO is a joint venture between a 1,000 bed, three-hospital health system and an IPA, and has a combined 70 locations and nearly 1,200 primary care and specialist providers. Landin also is responsible for the High Value Specialist Collaborative which aligns independent and employed primary care and specialist providers to use evidence-based clinical and operational protocols to improve the coordination, quality, and cost of care.
Prior to Evolent, Landin was with the Southern Atlantic Healthcare Alliance (SAHA), a collaborative of 15 North Carolina and Virgina health system members with 22 hospital facilities, 4,625 beds, $3.82 billion in net patient revenue and over $577 million of annual supply spend. In her role with SAHA, she oversaw multiple concurrent projects and drove consensus on strategic initiatives, cost savings and operational and quality improvement opportunities, and negotiated service and supply contracts that contributed to a savings of over $5 million annually and an ROI of 6:1. Prior to SAHA, Landin was the Vice President of Marketing and the Education and Research Foundation for the American Society of Echocardiography.
Landin is a Fellow of the American College of Healthcare Executives (FACHE) and is the immediate past president of the Triangle Healthcare Executives Forum (THEF), an official chapter of the American College of Healthcare Executives. Her work on WakeMed Key Community Care’s High Value Specialist Collaborative won the Fall 2015 Call for Innovations from the National Association of ACOs (NAACOS), and she was a featured speaker at both the Fall 2015 and Fall 2016 NAACOS conferences in Washington, DC.
Landin has a Bachelor of Arts Degree in Journalism with a concentration in Public Relations and a Master of Health Administration, both from the University of North Carolina at Chapel Hill.
William Holding, MHA
Will is experienced in developing strategies for business development, performance improvement, and analytics for healthcare providers. At PDA, a Raleigh-based consulting firm, Will conducts health services research and market development which includes market analysis and selection, regulatory and reform environment education, business planning, and certificate of need preparation.
Examples of this work include selecting markets and designing programs for national post-acute providers; completing CONs for hospitals, nursing homes, and physicians groups; and partnering with academic organizations to conduct research projects. In previous roles as a management consultant, he led engagements which brought cost savings and operational improvements to hospitals. He has also established quality improvement processes for physician groups and ACOs, including quality measurement, reporting, compensation, and meaningful use program management. His experience is diverse, but his interest has always been finding efficient ways for providers to meet growing regulatory demands, survive payment reforms, and meet the needs of communities in which they serve.
Emily Greene, BSN, MSN
Emily Greene is currently a Health Center Administrator for Duke Dermatology. She received her Bachelors of Nursing from University of North Carolina at Chapel Hill and her Masters in Nursing from the University of California, Los Angeles where she completed her executive residency in hospital administration.
Ms. Greene has over 17 years of experience in a variety of inpatient and ambulatory settings across the county and has been in her current role as Health Center Administrator for 5 years. She has championed several safety initiatives for Dermatology. Along with clinical skills, Ms. Greene has expertise in ambulatory and hospital operations, performance improvement, patient safety and quality management. Most recently, she has spearheaded an initiative to reduce specimen labeling events in Dermatology and other departments. She has used Six Sigma Green Belt training to improve clinic efficiency and eliminate waste in the ambulatory clinics. She has been instrumental in developing policies and standardizing patient care processes to promote safety and quality outcomes across clinical sites and lectures at Quality and Safety conferences on reducing error and learning from defects.
Adrienne Lloyd, MHA, FACHE
Adrienne joined the Duke Eye Center in 2013 and is the Chief Department Administrator, responsible for both the clinical and academic missions. She is originally from North Carolina and holds a Bachelor of Science Degree in Public Health and a Master’s Degree in Healthcare Administration from the University of North Carolina at Chapel Hill. She has served as adjunct faculty in the Healthcare Administration Programs at Kaplan University and is a Fellow in the American College of Healthcare Executives. She began her career at UNC Hospitals in the Department of Pediatrics and spent the last ten years working as a Department Administrator at the Mayo Clinic, where she worked with Gastroenterology, Endocrinology, Radiology and OB/GYN. She has experience managing procedural, outpatient, and inpatient practices, financial budgeting and resource management, leading facilities and space planning efforts, and implementing lean and six sigma process improvement efforts. She is happy to be back in North Carolina, with her husband and two young children, and to be a part of the Duke Eye Center team.
Matt Radzom, MS, MBA, M-GM, FACHE
Matt is an Exercise Physiologist turned Business Developer with over 20 years of broad health care exposure and 10 years leadership experience.
Matt has served as the Program Development Manager for UNC Health Care’s Executive Health clinic since August of 2016. Prior, he spent 4 years in corporate business development and operations for a 7-hospital health system in Pennsylvania’s Lehigh Valley. Matt also spent 6 years in product development, operations, and sales with Life Time Fitness, both in their fitness resorts and corporate office.
Matt is a board member of the Triangle Healthcare Executive Forum. He became a Fellow in the American College of Healthcare Executives in 2015 and a member in 2012. Matt serves as a member of Virginia Tech’s Pamplin College of Business Advisory Council as well as Rotary International’s Raleigh Midtown chapter. He also is a Power Cycle instructor at Life Time Fitness.
Matt has a Master of Global Management degree from Thunderbird School of Global Management and a Master of Business Administration from Virginia Tech. He has a Master’s degree in Exercise Science from California University of Pennsylvania. Matt holds a Bachelor’s Degree in Nutrition, Foods, and Exercise from Virginia Tech.
Matt is an Ironman distance triathlete and a 2-time Boston Marathon qualifier. He enjoys travel, golf, and backpack camping.
Lauren Walls, MHA
Ron Smith, AIA, ACHA, LEEDAP
Ron is a board certified healthcare architect with LS3P Associates, Ltd. He leads design teams for capital projects in ambulatory care, acute care, and community health. Prior to joining LS3P, he worked with Design At The Intersection, LLC and with HOK in Houston, TX where he was an active member of the ACHE Southeast Texas Chapter since 2011.
Ron is a past president of the AIA Academy of Architecture for Health and co-founder of its Research Committee. He is a graduate of the Rhode Island School of Design, and received his certificate in Lean for Healthcare from the Massey Graduate School of Business, Belmont University. Ron serves on a multidisciplinary research advisory group on healthcare worker safety with the National Institute of Occupational Safety and Health, and is a member of the Rotary Club of Raleigh.
Stephen Rinaldi, MBA
Steve Rinaldi is the System Vice President-Revenue Cycle for UNC Health Care. Steve joined UNC in July 2014 as Vice President & Chief Financial Officer at Caldwell UNC Health Care. Previously he was Vice President Finance/CFO at Glens Falls Hospital in Upstate New York. He received his B.S. in Accounting from the College of Saint Rose (Albany, NY) and his M.B.A from The University of Phoenix (Arizona). Steve holds multiple Accounting and Audit Certifications, and is a Licensed Flight Qualified Paramedic. He is a member of the American College of Healthcare Executives, Healthcare Financial Managers Association, and is Author and National Speaker on topics of healthcare finance, and pre-hospital emergency medicine.
Susan Kline joined Duke University in July 2014 to serve as Chief Administrator and Vice Chair of Finance & Administration for the Department of Pediatrics in the School of Medicine. Her responsibilities include the administrative management and coordination of all business related functions for the department’s advocacy, education, and research missions, including finance, personnel, space and facilities planning, grant administration, quality/compliance, strategic and external planning, and Duke Children’s development. In addition to these academic responsibilities, she oversees the clinical operations and physician practice plan component for Pediatrics, which supports the Duke University Health System and spans across multiple physician ambulatory clinic/outreach services across 7 counties in North Carolina. Prior to joining Duke, Susan served as an administrator at Mayo Clinic in Rochester, Minnesota. Her last role there included supporting the Mayo Clinic Children’s Center that included oversight of the Department of Pediatrics and the Mayo Eugenio Litta Children’s Hospital to lead the integration of the pediatric clinical practices and growth of the pediatric network across the Mayo Clinic enterprise (Minnesota/Upper Midwest, Arizona, Florida). Other experience include serving as one of the original strategists for the SPARC Innovation Program (now known as the Mayo Clinic Center for Innovation), working at Abbott Laboratories in diagnostics and drug development, and serving as an independent consultant. Susan received a master’s degree from the McCormick School of Engineering at Northwestern University and bachelor’s degrees in Microbiology and Public Relations from Oklahoma State University. She enjoys cooking and being with her two boys and husband.
Heather Wargo, MS, MBA, PMP, ICGB, FACHE
Heather Wargo has over 20 years of professional experience spanning three distinct areas of healthcare – clinical research, medical product development, and most recently patient-centric healthcare. Having spent 10 years overseeing medical product development for the Department of Defense, Heather is well versed in policy, strategic planning, and program management as it relates to healthcare at the federal level. Currently, she is operating B-Lign Consulting, LLC, a consulting firm with the core mission of expediting business alignment for biomedical and healthcare enterprises, and serves as Adjunct Faculty for the Healthcare MBA program at George Washington University.
Heather has earned a B.S. in chemistry from Mary Washington College in Fredericksburg, Virginia, a M.S. in Biomedical Science and Post-Master’s Graduate Certificate in Regulatory Compliance from Hood College in Frederick, Maryland, and is a graduate of the George Washington University Healthcare MBA program. Heather also holds the credential of Project Management Professional (PMP) from the Project Management Institute and IASSC Certified Lean Six Sigma Green Belt (ICGB) from the International Association for Six Sigma Certification. She is a Fellow of the American College of Healthcare Executives (FACHE) and an active member of the American College of Healthcare Executives’ Triangle Healthcare Executives Forum serving on the Board of Directors, as the Co-Chair of the Advancement Committee, and as a member of the Education Committee.
Raised in the US, Ramya grew up in Eastern and Western Coast of the US in major cities — San Jose, Boston, and Atlanta – with immense diversity. She studied engineering, public policy, and business at Georgia Tech and UNC-Chapel Hill, to marry her passion for disruptive thinking and innovation, with cross-disciplinary exposure to the healthcare space. With a non-traditional path to healthcare management, Ramya brings a unique perspective through her journey from translational research (bench-to-bedside) and product development of emerging technologies, to wide-application of process engineering/quality methodologies within Outpatient Clinic Operations and fields of Revenue Cycle Management. Having completed her Administrative Fellowship and worked in managerial capacities within major academic health systems in the Southeast, Community Hospital, and Community Healthcare Center, Ramya enjoys the ability to contribute meaningfully to the transforming industry, with a mission of service and giving. In her free time, Ramya enjoys dabbling in athletic endeavors, music, philately, and art projects.
Greg Nelson, MMCi, CPHIMS
As founder and CEO, Greg is chief strategist, thinker, builder, teacher, writer, learner, inspire-r, and anything else that will propel ThotWave’s mission of creating data champions forward.
Greg has over two decades’ experience and leadership in global healthcare and Business Intelligence, is a prolific writer and speaker, and board member of the SAS Global Users Group. Greg has a BA in Psychology from the University of California at Santa Cruz, did PhD work in Social Psychology and Quantitative Methods at the University of Georgia, and earned his master’s from Duke University in Clinical Informatics from the Fuqua School of Business.
Heather Bogan, MBA, MPM, PMP
Heather Bogan brings twenty plus years’ experience in strategy and project management in the health care industry. She has experience working with health plans, integrated delivery systems, provider organizations, health care IT firms, and academic medical centers. Currently, as a Vice President with Novant Health, Heather provides strategic counsel and program management direction to health system leaders. She directs a team of top-notch program managers who lead complex, system-wide engagements that have wide-ranging scopes, everything from developing a strategy for virtual health to reengineering patient flow to building a new hospital.
Heather received her Bachelor of Arts degree in English from The University of the South in Sewanee, Tennessee. She completed her MBA at the University of Georgia in Athens and earned her Masters in Project Management degree from Western Carolina University in Cullowhee, NC. She is a certified Project Management Professional (PMP) and a member of the Project Management Institute as well as a certified Six Sigma Black Belt by the American Society for Quality.
Maryanne Volkringer, MBA
Maryanne Volkringer, MBA
Maryanne Volkringer brings over 15 years of experience in healthcare business development and operations. Her experience includes operations, strategic planning, new service line development, physician alignment, sales and community outreach.
Maryanne is currently vice president, operations for The Carolinas Center for Medical Excellence (CCME), a health care quality improvement organization. Prior to relocating to North Carolina, Maryanne held the role of regional vice president, business development for Hartford Healthcare, a 5-hospital integrated health care system based in Connecticut.
Maryanne received her MBA and BS in Business Administration degrees from Western New England University in Springfield, Massachusetts. She has held board positions with tax exempt organizations representing home care, rehabilitation, digestive health and physician practice management, as well as with chapters of the YMCA and United Way.
Luke T. Waller, MBA-HCM
Luke Waller has been with Vidant Health since May 2016. He currently serves as a Project Coordinator with the Systems and Procedures Division, an internal business consulting resource for the health system. In this role, he delivers strategic and operational business consulting, project management, and process improvement services. Prior to joining Vidant Health, Luke worked as a Project Manager with Goshen Medical Center Inc. in which he provided organizational support through the delivery of operational and administrative special projects.
Luke received his Bachelor of Science in Health Services Management and Master of Business Administration with a Certificate in Health Care Management degree from East Carolina University in Greenville, North Carolina. His educational and professional background has included experiences focused towards process standardization and quality improvement, project management, and population health management strategies. He has been an active member of ACHE/THEF since October of 2013. Through his membership to the THEF Board of Directors, Luke intends to increase engagement efforts and membership involvement in eastern North Carolina.
As a member of the Board of Directors of Hemophilia of North Carolina (HNC), he serves as the Interim Vice-President and Governance Committee Chair. He commits himself to community outreach and awareness through this involvement and dedicates his time outside of work to improving the quality of life of persons affected by bleeding disorders through advocacy, education, promotion of research, and delivery of supportive programs and services.